Please take the time to read these terms and conditions carefully before using the website or any services operated by Macsimise. We reserve the right to change any of these Conditions, with such changes effective immediately upon posting to our Website. It is your responsibility to check for any changes before using our website or services. Use of the Macsimise Website or services constitutes your acceptance of our Terms and Privacy Policy.
Pricing
All prices quoted by Macsimise are inclusive of GST unless otherwise stated.
Billable units
All onsite support services are charged for a minimum of one hour, then in 15 minute increments.
iChat U is billed in 5 min increments. Telephone U is charged for the (minimum) first 10 minutes, then in 5 minute increments.
Macsimise QuickFix is the most affordable remote access service on the market. It is offered as a service for fast solutions that should take no longer than 10 mins and carries no provision for incremental excess time charges. If after the session has commenced it is deemed that the solution required is not a “QuickFix”, we will upgrade the session to a full Remote Assist service with the payment credited toward the upgraded session cost and time used deducted from the upgraded support timeframe.
Payment for an upgraded support service will need to be made before it can proceed. While we will make every effort to do so, on rare occasions an upgraded support service may not be able to be completed immediately due to our booked work schedule, in that situation we will make an arrangement with you for the earliest convenient time.
Remote Access U support is charged for the (minimum) first 20 minutes, then in 10 minute increments. This billing structure does not apply to premium/specialty Remote Services which attract a flat fee charge.
Travel Related Expenses
Our standard call out fee is a very competitive $20 - please check our service area map as we have an area (designated in pink) that does not attract the travel charge. Return travel to your location will always be via the fastest route, if that route incurs expenses such as tolls, the cost will be itemised and included in the final invoice price. As a rule we absorb parking charges however in instances where the only option is a parking station or premium metered street location and we are in attendance in excess of two hours, we may add the expense to the invoice.
Support Fees
The fees we charge are for time spent on consulting and support, customers are liable for payment of these fees regardless of the outcome of these services.
Payment
We accept payment by cash, bank deposit or credit and debit cards via PayPal.
All payments for our products and services are strictly prepaid. They must be paid in advance for each hour of onsite support and 20 mins of standard remote services provided. The full charge will be payable for Macsimise Quickfix and set fee services.
We maintain a strict ‘No Credit’ policy. Any invoice not paid when due may be subject to late processing fees of up to 15% of the total amount due. Any and all charges incurred as a result of overdue invoices are the responsibility of the customer.
Hours of Service
To maintain a healthy work-life balance, we regard our standard business hours as:
On Site Attendance
Monday to Friday 10.00am – 4.00pm
Saturday 10.00am - 1.00pm
Remote Access Services
Monday to Friday 10.00am – 8.00pm
Saturday 10.00am - 5.00pm
If requested we generally will assist outside these hours however additional fees may apply.
Guarantee
We are committed to providing the highest quality of support and customer satisfaction as well as a cost-effective service. If you are not completely happy with any aspect of the work performed please let us know within 7 days and we will try to rectify the situation.
Warranty
All hardware, software and other third party products are covered by their respective manufacturers' warranties, not by Macsimise.
Limitations
Computers are complex machines, and as such there is always a chance that things can go wrong, especially if your computer is in a precarious state to start with. While we take the utmost care, we cannot be responsible for any damage or lost data occurring as a result of faulty equipment or software.
Consequently we shall not be liable for any damages in connection with or as a consequence of the repair or servicing of any equipment, including but not limited to: loss of profits or revenue, data loss, or loss of use of equipment, or other downtime costs. The customer is fully responsible for storage
All prices quoted by Macsimise are inclusive of GST unless otherwise stated.
Billable units
All onsite support services are charged for a minimum of one hour, then in 15 minute increments.
iChat U is billed in 5 min increments. Telephone U is charged for the (minimum) first 10 minutes, then in 5 minute increments.
Macsimise QuickFix is the most affordable remote access service on the market. It is offered as a service for fast solutions that should take no longer than 10 mins and carries no provision for incremental excess time charges. If after the session has commenced it is deemed that the solution required is not a “QuickFix”, we will upgrade the session to a full Remote Assist service with the payment credited toward the upgraded session cost and time used deducted from the upgraded support timeframe.
Payment for an upgraded support service will need to be made before it can proceed. While we will make every effort to do so, on rare occasions an upgraded support service may not be able to be completed immediately due to our booked work schedule, in that situation we will make an arrangement with you for the earliest convenient time.
Remote Access U support is charged for the (minimum) first 20 minutes, then in 10 minute increments. This billing structure does not apply to premium/specialty Remote Services which attract a flat fee charge.
Travel Related Expenses
Our standard call out fee is a very competitive $20 - please check our service area map as we have an area (designated in pink) that does not attract the travel charge. Return travel to your location will always be via the fastest route, if that route incurs expenses such as tolls, the cost will be itemised and included in the final invoice price. As a rule we absorb parking charges however in instances where the only option is a parking station or premium metered street location and we are in attendance in excess of two hours, we may add the expense to the invoice.
Support Fees
The fees we charge are for time spent on consulting and support, customers are liable for payment of these fees regardless of the outcome of these services.
Payment
We accept payment by cash, bank deposit or credit and debit cards via PayPal.
All payments for our products and services are strictly prepaid. They must be paid in advance for each hour of onsite support and 20 mins of standard remote services provided. The full charge will be payable for Macsimise Quickfix and set fee services.
We maintain a strict ‘No Credit’ policy. Any invoice not paid when due may be subject to late processing fees of up to 15% of the total amount due. Any and all charges incurred as a result of overdue invoices are the responsibility of the customer.
Hours of Service
To maintain a healthy work-life balance, we regard our standard business hours as:
On Site Attendance
Monday to Friday 10.00am – 4.00pm
Saturday 10.00am - 1.00pm
Remote Access Services
Monday to Friday 10.00am – 8.00pm
Saturday 10.00am - 5.00pm
If requested we generally will assist outside these hours however additional fees may apply.
Guarantee
We are committed to providing the highest quality of support and customer satisfaction as well as a cost-effective service. If you are not completely happy with any aspect of the work performed please let us know within 7 days and we will try to rectify the situation.
Warranty
All hardware, software and other third party products are covered by their respective manufacturers' warranties, not by Macsimise.
Limitations
Computers are complex machines, and as such there is always a chance that things can go wrong, especially if your computer is in a precarious state to start with. While we take the utmost care, we cannot be responsible for any damage or lost data occurring as a result of faulty equipment or software.
Consequently we shall not be liable for any damages in connection with or as a consequence of the repair or servicing of any equipment, including but not limited to: loss of profits or revenue, data loss, or loss of use of equipment, or other downtime costs. The customer is fully responsible for storage
Website Disclaimer
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it. Unless explicitly stated any new features including the sale of new Services or Products shall be subject to these terms and conditions
We will do our best to ensure that all information published on our Website is accurate, but please note that all information on our Website is provided on an as is basis. Subject to the relevant provisions of the Trade Practices Act, we exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our Website or any information or service provided through our Website.
We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.
Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.
In no event will Macsimise be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.
Exceptions
Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Macsimise/www.macsimise.com to exclude.
Licence To Use This Website
By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.
If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.
Material on this website, including text and images, is protected by copyright law and is copyright to Macsimise unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.
All images are for illustration purposes only. All trademarks & copyrighted material are the property of their respective owners.
Prior written consent of the copyright holder must be obtained for any other use of material.
No part of this site may be distributed or copied for any commercial purpose or financial gain.
All intellectual property rights in relation to this website are reserved and owned by Macsimise.
Links to Other websites and Products
Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.
Law and Jurisdiction
This disclaimer notice shall be interpreted and governed by Australian law, and any disputes in relation to it are subject to the jurisdiction of the courts in the state of NSW, Australia. E&OE
About Us
This website is owned by
Macsimise
ABN 42 318 948 972
P.O. Box 426
Alexandria NSW 1485
Australia
Acknowledgements
Some elements of our Privacy Policy are based on guidelines provided by Freenetlaw
Some elements of our Terms and Conditions are based on guidelines provided by Freenetlaw and KeithGarrow.com
Some images used on this site are courtesy of FreeImages and Free-Stockphotos
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it. Unless explicitly stated any new features including the sale of new Services or Products shall be subject to these terms and conditions
We will do our best to ensure that all information published on our Website is accurate, but please note that all information on our Website is provided on an as is basis. Subject to the relevant provisions of the Trade Practices Act, we exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our Website or any information or service provided through our Website.
We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.
Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.
In no event will Macsimise be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.
Exceptions
Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Macsimise/www.macsimise.com to exclude.
Licence To Use This Website
By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.
If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.
Material on this website, including text and images, is protected by copyright law and is copyright to Macsimise unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.
All images are for illustration purposes only. All trademarks & copyrighted material are the property of their respective owners.
Prior written consent of the copyright holder must be obtained for any other use of material.
No part of this site may be distributed or copied for any commercial purpose or financial gain.
All intellectual property rights in relation to this website are reserved and owned by Macsimise.
Links to Other websites and Products
Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.
Law and Jurisdiction
This disclaimer notice shall be interpreted and governed by Australian law, and any disputes in relation to it are subject to the jurisdiction of the courts in the state of NSW, Australia. E&OE
About Us
This website is owned by
Macsimise
ABN 42 318 948 972
P.O. Box 426
Alexandria NSW 1485
Australia
Acknowledgements
Some elements of our Privacy Policy are based on guidelines provided by Freenetlaw
Some elements of our Terms and Conditions are based on guidelines provided by Freenetlaw and KeithGarrow.com
Some images used on this site are courtesy of FreeImages and Free-Stockphotos
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